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FREE Worldwide delivery: Customs duties and VAT included, until March 31

FREQUENTLY ASKED QUESTIONS

How can I place an order on your website?

Making a purchase on the Etna Shirts and More online store is very simple: to find what you're interested in, use the main menu button with a link to the store. Once you find the item you would like to order, specify the desired quantity, size, and click on the "Add to Cart" button if you want to continue shopping, or click the "Buy Now" button to proceed to the checkout process. To view your selected items, click on the "Cart" located in the top right corner of the page. From the "Cart" section, you can modify the quantity of desired items or remove them. To complete your order, simply click on the "Checkout" button and proceed to fill in the necessary information required for delivery and payment.

What payment methods do you accept?

We're pleased to offer a variety of secure and trusted payment methods to ensure a seamless shopping experience at Etna Shirts and More, for all shoppers around the world.

Our shop supports payment methods such as PayPal, Apple Pay, Google Pay, Meta Pay, Visa, Mastercard, American Express, Discover, Diners Club, Boleto, Venmo.

Moreover, for our customers in Turkey, we recommend utilizing Iyzico for a tailored and optimized payment experience within the region. Our partnership with Iyzico continues to provide a government-approved and regulated payment gateway for a wide range of payment options.

We understand the importance of safeguarding your personal information. When you make a purchase with us, rest assured that we prioritize your security by not collecting your credit card or personal data.

Thank you for considering Etna Shirts and More for your shopping needs.

What is the fabric composition of your garments?

“Sicily collection”:

Premium quality 100% Cotton-Sateen for Prima shirt, Seconda shirt, Terza shirt, Quinta shirt, Settima shirt. 

The Cotton-Sateen is a luxurious material that has a distinct shimmering effect, easily noticeable with every movement. Thanks to its meticulously polished surface, the fabric possesses an incredibly smooth texture and softness, providing the skin with an unforgettable sensation of gentleness, comfort, and coziness. The exquisite sheen of the Cotton-Sateen enhances the style and luxury of shirts, reflecting light noticeably, creating captivating interplays of shadows, and emphasizing the exceptional quality of the products.

Premium quality Cotton-Gabardine 97% Cotton, 3% Lycra for Quarta shirt and Sesta shirt.

Cotton-Gabardine is a fabric of exquisite luxury, created through intricate interweaving of threads that give it unique properties. Each thread is carefully woven to form a strong and durable structure. This complex interlacing of threads gives the fabric an elegant natural paper touch effect and imparts a special draping effect.

In addition to its exquisite structure, Cotton-Gabardine also provides lightweight and comfort to the skin, allowing it to breathe and facilitating natural air circulation, which maintains a feeling of freshness even during extended periods of wear. Thanks to its strength and durability, cotton gabardine shirts become true symbols of a long-term investment in your style and wardrobe.

You can find more info about the fabric Cotton-Gabardine in our blog following the link.

What are your delivery conditions?

Thank you for your interest in our delivery conditions. Please refer to the "Delivery" section in the Customer Care footer on our website for detailed information regarding our shipping options. If you have any further questions, feel free to reach out to us.

What is your return/exchange policy?

Thank you for your inquiry about our return/exchange policy. We strive to provide a seamless shopping experience, and we understand that sometimes returns or exchanges are necessary. For detailed information on our return/exchange process, including eligibility, timeframes, and instructions, please visit the "Refund and Return" section in the Customer Care footer on our website. If you have any further questions or need assistance, please don't hesitate to contact us.

Are there any shipping fees or additional charges?

We offer free worldwide shipping on all orders. However, please note that any customs duties or fees associated with the importation of the products are the responsibility of the customer.

Can I cancel my order after it has been placed?

Yes, you can cancel your order before we provide you with the tracking number. If you wish to cancel your order, please contact our customer support as soon as possible with your order details. We will assist you in the cancellation process and provide any necessary refund according to our refund policy.

Are the products on your website in stock?

Yes, all products listed on our website are typically in stock unless otherwise stated. We make every effort to ensure accurate and up-to-date inventory information.

How can I contact your customer support?

You can easily contact our customer support team by visiting the "Customer Care" section in the footer of our website. There, you will find a contact form through which you can reach us via email or through WhatsApp for a more instant and convenient chat experience. Simply fill out the form with your inquiry, and our dedicated support representatives will get back to you promptly. We value your satisfaction and are committed to providing excellent customer service.

What is your privacy policy?

You can access our privacy policy by clicking on the "Privacy Policy" link located in the "Policies" section of the footer on our website. Our privacy policy is designed to protect your personal data and ensure its confidentiality. By visiting the provided link, you will find detailed information about the types of data we collect, how we use and process it, and the measures we take to safeguard your information. We also outline the purposes for which we collect data and provide an explanation of your rights and options regarding your personal information.

Which payment channels i can use your website?

We welcome payments through various channels, including major credit cards like VISA, Mastercard, and AMEX, making your shopping experience smooth and convenient.

Is it safe to pay online on your website?

Rest assured, your online payments are protected. We have partnered with Iyzico, a reputable payment infrastructure provider. Be confident that your credit card details are never stored on our servers or shared with any third-party entities.

Will my personal information be safe?

Your personal information is of utmost importance to us. We strictly adhere to our Membership Agreement, ensuring the confidentiality of customer data. Your information will only be disclosed due required by official authorities in compliance with applicable mandatory legislation.

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